Skip to content
Season Sale Ends Soon!
00 Days
00 Hours
00 Mins
00 Sec

Shipping policy

:root { --primary-color: #1a1a1a; --accent-color: #2563eb; --bg-color: #f8fafc; --card-bg: #ffffff; --border-color: #e2e8f0; --text-color: #334155; --heading-color: #0f172a; } body { font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif; line-height: 1.6; color: var(--text-color); background-color: var(--bg-color); margin: 0; padding: 40px 20px; } .container { max-width: 850px; margin: 0 auto; background: var(--card-bg); padding: 40px; border-radius: 12px; box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1), 0 2px 4px -1px rgba(0, 0, 0, 0.06); } h1 { color: var(--heading-color); font-size: 2rem; border-bottom: 2px solid var(--border-color); padding-bottom: 12px; margin-top: 0; } h2 { color: var(--heading-color); font-size: 1.35rem; margin-top: 32px; margin-bottom: 16px; } h3 { color: var(--heading-color); font-size: 1.1rem; margin-top: 24px; margin-bottom: 12px; } p, ul, ol { margin-bottom: 16px; } ul { padding-left: 20px; } li { margin-bottom: 8px; } .note-box { background-color: #eff6ff; border-left: 4px solid var(--accent-color); padding: 16px; border-radius: 4px; margin: 20px 0; font-size: 0.95rem; } table { width: 100%; border-collapse: collapse; margin: 16px 0 24px 0; font-size: 0.95rem; } th, td { text-align: left; padding: 12px; border-bottom: 1px solid var(--border-color); } th { background-color: #f1f5f9; color: var(--heading-color); font-weight: 600; } tr:hover { background-color: #f8fafc; } .badge-free { color: #166534; background-color: #dcfce7; padding: 2px 8px; border-radius: 4px; font-weight: 600; display: inline-block; } .contact-card { background: #f8fafc; border: 1px solid var(--border-color); padding: 20px; border-radius: 8px; margin-top: 20px; } a { color: var(--accent-color); text-decoration: none; } a:hover { text-decoration: underline; }

Shipping Policy

Welcome to the Benio Official Store. Below you will find details regarding our order processing times, shipping rates, and delivery estimates across all supported regions.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email. You will receive a separate notification with tracking details once your order has officially shipped.

Total Delivery Time: Processing Time (1–3 business days) + Shipping Time (ETA based on selected shipping method below).

Please note: Shipping timeframes are estimates and may be subject to carrier delays, severe weather, customs processing, or peak holiday volumes.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated and clearly displayed at checkout. We partner with reliable international carriers to ensure prompt delivery.

Hong Kong SAR (Domestic)

Shipping Method Estimated Delivery Time Cost
Standard 3–5 business days FREE
Express 1–2 business days $80.00

Europe

Supported Countries: Czechia, Germany, Denmark, Spain, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Sweden, Croatia, Greece, Romania, Slovakia.

Shipping Method Order Value Estimated Delivery Time Cost
Standard Free Shipping €100.00 and up 5–8 business days FREE
Standard Shipping €0.00 – €99.99 5–8 business days €10.00
Express Shipping All orders 3–5 business days €35.00

United Kingdom

Shipping Method Order Value Estimated Delivery Time Cost
Standard Free Shipping Β£100.00 and up 5–8 business days FREE
Standard Shipping Β£0.00 – Β£99.99 5–8 business days Β£15.00
Express Shipping All orders 3–5 business days Β£25.00

United States

Shipping Method Order Value Estimated Delivery Time Cost
Standard Free Shipping $100.00 and up 5–8 business days FREE
Standard Shipping $0.00 – $99.99 5–8 business days $15.00
Express Shipping All orders 3–5 business days $35.00

3. Order Tracking

Once your order has shipped, you will receive an email notification containing a dedicated tracking number. Please allow up to 72 hours for tracking information to become available.

If you have not received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@benion.store with your full name and order number so we can investigate.

4. Shipping Address & Delivery Issues

  • Incorrect Address: It is the customer's responsibility to provide a correct and complete shipping address. Benio Official Store is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us as undeliverable, re-shipment arrangements will be made at the customer's expense.
  • Lost or Damaged Items: Benio Official Store is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged goods before filing. If you need assistance, please reach out to us at info@benion.store.

5. Digital Products

This shipping policy applies exclusively to physical products sold by Benio Official Store.

For digital products (e.g., STL files, 3D models for download), delivery is instant via a download link provided in your order confirmation email. No physical shipping is required for digital files.

6. Contact Us

If you have any further questions about our shipping policy or need help with an order, please contact us: